returns & exchanges

RETURNS & EXCHANGES

Refunds are not accepted simply for change of mind, so please choose carefully before placing an order. If you have any questions you can contact us at hello@surostudio.com

Due to hygiene reasons, earrings cannot be exchanged or refunded so please choose carefully.

We will repair any items with manufacturing faults within the first 6 months from the purchase date. Manufacturing faults do not include broken chain, chipped/cracked or broken pearls, items that have been bent out of shape, damaged wear and tear, oxidized or faded plating.

We also offer re-plating for all suro jewellery at a flat rate of $50.

To keep your jewellery in good condition, please follow our care instructions here.