shipping and returns

shipping

australian orders are shipped via registered express post with signature on delivery for a flat rate of $10. 

 international orders are shipped through australian registered post international for a flat rate of $25. please note our prices are not inclusive of any taxes, duties or customs charges you may be liable for.

returns 

refunds are not accepted simply for change of mind, so please choose carefully before placing an order. if you have any questions you can contact us at hello@surostudio.com

repairs

we will repair any items with manufacturing faults within the first 6 months from the purchase date. manufacturing faults do not include broken chain, chipped/cracked or broken pearls, items that have been bent out of shape, damaged wear and tear, oxidised or faded plating.

re-plating

we do offer re-plating for all surō jewellery at a flat rate of $50.

to keep your jewellery in good condition, please follow our care instructions here.